A small amount of Finnish customers are not able to complete personal verification with Tupas

Incident Report for Holvi Payment Services Oy

Resolved

This issue has been fixed.

Posted Dec 17, 2019 - 12:51 EET

Update

We are continuing to work on a fix for this issue.

Posted Dec 17, 2019 - 08:29 EET

Update

We are continuing to work on a fix for this issue.

Posted Dec 16, 2019 - 16:23 EET

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 16, 2019 - 12:10 EET

Update

We are continuing to investigate this issue.

Posted Dec 16, 2019 - 09:17 EET

Investigating

We are currently investigating the issue. We apologise for the inconvenience.

Posted Dec 13, 2019 - 16:45 EET

This incident affected: Account Registration & Identification.